Terms of service
These terms and conditions are relevant to all products and services provided by theluxurybedcentre.com via telesales or our website.These terms and conditions do not affect your statutory rights as a customer
1. General
1.1 Each order placed will be contractually binding once your confirmation of order has been received. It is the discretion of the company to accept or decline any order.
1.2 When corresponding with us in any form please quote your order confirmation number (this is the delivery surname name and post code)
1.3 theluxurybedcentre.com has the right to amend and change the terms and conditions at any point of time. These can be related to but not limited to payment methods, legal changes, delivery, system capabilities and all other subjects.
1.4 All items are provided with a 1 year manufacturers warranty (in relation to article 8)
1.5 Many items come flat packed and need to be assembled. They are designed so they can be assembled by the reasonable individual. We highly advise not to make arrangements with any tradesmen hired to assemble the furniture until you have checked the new goods have arrived ensuring all parts have been delivered and nothing is damaged.
1.6 Its critical any existing furniture is also not disposed off or disassembled until the new goods have been delivered as stylishbeds.co.uk will not be liable for any failed deliveries out of its control (in relation to article 6).
1.7 All memory foam mattresses come vacuum packed and rolled
2. Cancellation
2.1 If you would like to cancel your order or amend the order please contact theluxurybedcentre.com at least 24 hours prior delivery of the item. If your order is already dispatched then we will have full right to charge 50% of full amount paid as the bed is made to order.
2.2 Please allow up to 5-10 Working days for the funds to show in your account from the point of cancelation assuming goods have not been dispatched. Our all products are dispatched within 24-48 hours.
2.3 If your order is already dispatched with one of our couriers and you want to cancel the delivery you will be charged for the delivery expenses starting from £120.00 in order to redeliver the goods. This includes rejecting delivery at the door unless agreed prior otherwise.
3. Returns and Exchanges
3.1 You have a 14 day money back no-quibble return from the day you receive the goods. However some provisions apply.
3.1.1 The goods must be in their original packaging or suitable packaging (suitable packaging includes all parts of the item packaged)
3.1.2
Any item that is already assembled cannot be returned unless the item is defective or incorrect, items must be returned unused.
3.1.3
Any customised made order would not qualify for return or cancelled after 24 hours of placing the order.
3.2 Defective or incorrect item – if the item is defective or incorrect we will need to verify this, please understand that liability is on you to provide clear images before arranging a return or exchange. You will be required to provide images.
3.3 Incorrect and defective items will be replaced for you as long as sufficient evidence has been provided.
3.3.1 If the item has been damaged by yourselves or from incorrect use of the item, this will breach your warranty and we shall not replace the items
3.4 If there is nothing defective or incorrect with the item and you will like to return the item you must arrange your own courier service to return the goods. This is also subject to 3.1.1 and 3.1.2
3.4.1 All pictures displayed on beds may slightly vary to actual bed colours, Note that image resolution changes the saturation of the swatch images. Ensure that you have correctly chosen your desired colour and size. Should you wish to return an item due to the colour or size; a fee of 50% of your desired item of return will be incurred. Products must be returned via your own courier service.(When ordering beds that are customised by the customer is non refundable after product is dispatched.)
3.4.2 When arranging a collection service for damaged or faulty goods on the agreed date, its important your available on the date and time arranged. If collection is missed on more than one occasions due to failure to be available you will be liable for any further cost of £95 to collect the goods.
3.4.3 Any mattresses that have been used and it is passed the 14 day money back guarantee cannot be returned
3.4.4 We will not accept liability for item defective from fair wear and tear, damage by the consumer, negligence, or damage from a third party.
3.4.5 We will also not be responsible for damage from failure to follow assembly instructions and repairs/alterations you have carried out in your personal capacity.
3.5 Returning the items yourself – You will be subject to all the above conditions
3.5.1 – We will not be offering any compensation for the journey, this includes but not limited to money for fuel, courier expenses, time off work and all other related matters.
3.5.2 – All parts, fixtures and fittings must be returned, any parts damaged during transit will be chargeable with the cost deducted off the refund when returned to us via your own courier arrangements.
3.6 You remove the right for a refund if you dispose of the item before it has been collected or returned
3.7 Refunds are not issued prior to collection of goods.
4. Collections
4.1 Any collections will be from the delivery address (unless otherwise agreed). The date for collection will be at our discretion, however we will try to make it suitable for you.
4.2 If you will not personally be available for collection on the day agreed although have stated another individual will take your place, you will need to notify us via email or whatsapp or call
4.3 Our courier service will only collect from the communal door and will not collect from any upper floors or below floors i.e. basement
4.4 If you require the courier service to collect from a room in your home we will not be liable for any negligence caused to you or your property. This is at your own accord and risk. Stylishbeds.co.uk will not be liable for any damages.
4.5 If damage does occur and you do not oblige to the above policies and open a dispute, we can require a payment for wasted costs for collection
4.6 Once again we remind you that you have a legal obligation to take reasonable care of the products received (all the original packaging is left with you) and if you breach this we have the right to be compensated for the breach
4.7 Allow up to 5-10 days for the funds to be returned from the point of collection.
4.8 You are also subject to 3.6
5. Description and Specification of Items
5.1 All images, drawings/illustrations, sizes and descriptions advertised on our website or on the product packaging are created to assist you with approximate idea of the items we provide on our website
5.1.1 All our goods and services descriptions are updated regularly and we provide the most suitable descriptions in relation to the item
5.1.2 All the goods are manufactured according to industry standard. This includes mattresses following all the UK fire resistant guidelines and policies
5.2 All items will be provided with the specification as detailed in the description.
5.2.1 theluxurybedcentre.com will make all efforts to match colours and stitching to all the finishes on the item, however in some instances colours and stitching may vary
5.2.2 Depending on the climate conditions colours may change
5.2.3 In relation to 5.2.1 mattresses body may vary, however mattress specifications remain equivalent to the descriptions.
5.2.4 All Divan beds come with a plain headboard as illustrated on Image 2 or 3 and not the one in the title image unless specified otherwise.
5.3 All images that are on the website are digitally created and therefore depending on the medium you are viewing them on and the settings, images may present themselves slightly different
5.4 In very rare cases theluxurybedcentre.com will provide items that have minor description and specification differences, however will be similar to the item you ordered. This will only occur if your item is not available for dispatch for any unplanned, unforeseen circumstances.
6. Delivery
6.1 We use a local courier for delivery service to deliver most of our items.
We will confirm the delivery date few before contact us on
6.2 Some of our items are made to order and come directly from us therefore take 3- 10 working days to be delivered. In very rare cases allow 12 working days
We will contact you to arrange a delivery on most occasions, however it is at their discretion
Rarely they will select a delivery date that is suitable for the courier and shall notify you when it is reasonable for them to deliver.
theluxurybedcentre.comshall make all efforts to deliver the order within the time frame that has been requested or confirmed. Moreover we only provide estimates and not guarantees. However for reasons out of our control deliveries may get canceled or may not be delivered and we shall rearrange for you
To prevent fraudulent transactions, if you would like to change the delivery address you will have to provide proof of ID that you are registered at the billing address. A utility bill, driving license or passport copy would suffice for us to change the address
It is at theluxurybedcentre.com discretion to change the address and we have the right to decline to change the address
Once the item is dispatched or routed the address cannot be changed and if you would like to change the address it may incur a charge for redelivery
We offer a FREE delivery service to Mainland UK
If you spend more then£220
Less then £220 you will be charged £29 for delivery
All your items when being delivered to you will be fully insured by us
If you miss a delivery of an order that has been confirmed, you may incur a charge for a redelivery
If for any reason the courier service does not deliver your item, we will not be liable for any time taken off work or other costs occurred as a result.
If van broken down etc
6.8 Deliveries through the festive periods and national holidays may incur a additional charge
If there is any restrictions to access the delivery address, it is your duty to notify us and provide the necessary information
It is your duty to make sure that the delivery to your address is obstruction free
When placing an order with us we do not accept any responsibility to any damage to your property during delivery or negligence caused by the couriers.
We will not be liable for any repairs or costs in relation to all subject matters linked to
We do not offer any service to dispose of old beds or mattresses as well as removing packaging
theluxurybedcentre.com will share your delivery details and contact information with its couriers. Our couriers will use your contact information to update you on delivery day and a day before delivery
7. The Order
7.1 Once the goods are delivered they will be your responsibility
7.3 Occasionally when vacuum packed and rolled memory mattresses arrive they naturally give off a chemical smell as they are manufactured using polyurethane and other chemicals. These are organic compounds and you will need to let it air for at least two days in rare cases allow up to 7 days.
8. One Year Manufactures Warranty
8.1 With all our products you have also secured a FREE one years manufactures warranty. The warranty starts from the date you sign for the delivery of goods. However some exclusions do apply
8.2.1 – We will also not be responsible for damage from failure to follow assembly instructions and repairs/alterations you have carried out in your personal capacity
8.2.2 – Carrying out your own repairs or attempts to reconstruct any parts.
8.2.3 – Damages through misuse, negligence or third party
8.2.4 – Inability to provide sufficient proof or evidence of the extent of the damage.
8.2.5 – Items assembled on a hard floor.
8.3 The product is covered by the warranty solely for manufacturing defects. The warranty does not state the item can be returned within the one year for a full refund. Stylishbeds.co.uk will ONLY replace the parts or product in question. No alternative or different product will be offered. It is to our discretion if we choose to send out parts or replace the full product. We will take care in making our professional and accurate judgement when auditing your concerns.
9. Force Majeure and Limitation of Liability
9.1.theluxurybedcentre.com is excluded from all liability related to any failure to perform, or delay in performance of, any obligations under a contract that is caused by events out of our control
9.2 The total liability whether negligence or any other losses would be limited to the value f the order
9.2.1 This includes but not limited to profit loss, consequential damages, expenses, lost income, third party claims etc
10.1 Data Protection and GDPR
We comply with all the statutory requirements of Data Protection Act 1998 as well General Data Protection Regulation and all your personal information is confidential and secure. Your information will never be shared or sold to any third
11. All prices are included taxes
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